The Alleged Rs 3.25 Lakh Win (Cred jackpot cancellation)

On September 4, Aviral Sangal shared his experience on X, explaining how he unexpectedly won Cred’s Friday Jackpot. Sangal, who mentioned that he usually doesn’t participate in Cred jackpots, decided to try his luck and was shocked to find that he had won a major prize. The jackpot included a MacBook, iPad, AirPods Max, and a TUMI bag – all totaling Rs 3.25 lakh. Cred jackpot cancellation.

Sangal described his excitement and how he immediately filled out the necessary forms to claim his winnings. He even provided his PAN details, a requirement for paying the TDS (tax deducted at source) on his jackpot prize. However, his excitement soon turned into disappointment.

The Cancellation Call

(Cred jackpot cancellation)

Shortly after submitting his information, Sangal received a call from Cred informing him that the jackpot had been canceled due to a “technical glitch.” The company apologized and offered to refund the coins he had used to enter the jackpot, along with a goodwill gesture of INR 1,000 cashback.

In his post, Sangal expressed his frustration with the sudden cancellation, pointing out how Cred had taken his personal information and PAN details before deciding to revoke the prize. “I filled out the form to receive the items and they took my PAN to pay the TDS on the jackpot. BUT a few minutes back, I get a call from the Cred team that they had to cancel the jackpot because of some technical issue and they are crediting back the coins and a goodwill gesture of INR 1K cashback,” Sangal wrote.

User Reactions

Sangal’s post quickly gained traction, garnering over 512K views and sparking a heated debate online. Many users expressed similar frustrations with Cred’s promotional systems, with some even sharing their own negative experiences with the platform.

One user commented, “When I started reading I thought this was one of those rare positive tweets about the so-called jackpots on @CRED_club. But alas, that was not to be. Cred is already the butt of so many jokes – these actions just don’t bode well for the brand.”

Another user speculated that Cred’s system is designed in a way that ensures nobody wins: “I guess nobody is supposed to win as per their algorithm, but the technical glitch let you win, and now they don’t have the products so they are just spinning around like this. Very mature product you have @CRED_club.”

Some users even expressed that they had stopped using Cred altogether, citing low-value rewards and dissatisfaction with the overall experience. “I have stopped paying credit card bills via Cred. They give chillars only. Have more than 30 lakh coins in my kitty,” one user wrote. Cred jackpot cancellation.

The Fallout for Cred

This incident has highlighted growing dissatisfaction among Cred users regarding its reward system. The platform, which initially gained popularity by offering a fun and rewarding experience for paying credit card bills, now faces criticism for not delivering on its promises.

The concept of offering jackpots as incentives is appealing, but events like this raise questions about the fairness and transparency of these promotions. The cancellation of such a substantial prize has led to many users questioning whether Cred’s jackpot system is even legitimate or simply a marketing gimmick. Cred jackpot cancellation.

Cred’s Response and Moving Forward

While platform has not officially commented on the specific details of this incident, its handling of the situation suggests there was indeed a technical issue. However, users expect better communication and transparency when such errors occur, especially when significant prizes are involved.

For a platform like Cred, which thrives on customer trust and engagement, incidents like this can have a lasting impact on its reputation. Cred may need to reassess its promotional strategies and ensure that such “technical glitches” don’t tarnish the user experience further.